Your privacy matters to us. This Privacy Policy explains what personal information 1 ace collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. It is written in plain Philippine English so you can read it quickly and understand exactly where you stand.
Last updated: 2025. Applies to all players accessing 1 ace from the Philippines.
When you register and use 1 ace, we collect the personal information needed to operate your account and comply with Philippine regulations. This includes your full name, date of birth, contact details such as your email address and mobile number, and your registered payment information. We also collect technical data automatically when you use the platform — such as your device type, browser, IP address, and session activity logs. Identity verification documents may be requested as part of our Know Your Customer (KYC) process, which is required under applicable Philippine law. All information collected is limited to what is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for account operation and legal compliance.
The personal data we hold is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide customer support. We also use your data to detect and prevent fraud, money laundering, and other prohibited activity in line with our obligations under Philippine law. Platform activity data helps us improve the performance and reliability of the 1 ace experience for all Filipino players. Where you have opted in, we may use your contact details to send you relevant platform updates — you can withdraw this consent at any time by contacting our support team. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third-party advertisers or marketing companies.
1 ace does not sell, rent, or trade your personal information to any third party for commercial purposes. We share data only where it is strictly necessary — for example, with licensed payment processors who handle your PHP transactions, with identity verification providers who assist with KYC compliance, and with regulatory authorities in the Philippines when required by law. All third-party service providers we work with are bound by data processing agreements that require them to handle your information securely and only for the specific purpose for which it was shared. We do not share your data with other online gaming platforms, advertisers, or data brokers. If 1 ace undergoes a business restructuring, any transfer of personal data will be handled in accordance with applicable Philippine data protection law and you will be notified in advance. You can request a list of the categories of third parties with whom your data may be shared by contacting our support team.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the 1 ace platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and maintain incident response procedures so that any breach can be identified and addressed promptly. Payment information is handled by PCI-DSS compliant processors and is never stored in full on our servers. While no system can guarantee absolute security, we continuously update our safeguards to reflect current best practices. If you suspect any unauthorised access to your account, contact our support team immediately so we can take protective action on your behalf.
As a Filipino player, you have clear rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about what data we hold, to access a copy of that data, and to request corrections if any information is inaccurate or outdated. You may also object to certain types of processing, request the deletion of your data where it is no longer necessary for the purposes it was collected, and withdraw any consent you have previously given. To exercise any of these rights, contact our support team — we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and all requests are handled with full confidentiality. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account is active and for the period required by Philippine law after account closure — typically a minimum of five years for transaction and identity records in line with anti-money laundering regulations. Once the retention period has passed, your data is securely deleted or anonymised. Like most online platforms, 1 ace uses cookies and similar technologies to keep your session active, remember your preferences, and analyse how the platform is used so we can improve it. Essential cookies are required for the platform to function and cannot be disabled; optional analytics cookies can be managed through your browser settings. We do not use third-party advertising cookies. For a full breakdown of the cookies we use, contact our support team or refer to the cookie settings available in your browser.
You can request a copy of all personal data we hold about you at any time. We will provide this within the timeframe set by Philippine data privacy law, at no charge for standard requests.
If any information we hold is inaccurate or incomplete, you have the right to request a correction. Contact our support team and we will update your records promptly after verification.
Where your data is no longer needed for the purpose it was collected and no legal retention obligation applies, you may request deletion. We will confirm the outcome of your request in writing.
You may object to certain types of data processing, including any direct communications you no longer wish to receive. Withdrawing consent for optional processing will not affect your account access.
Quick answers to what players most often ask about how 1 ace handles personal data.
Our support team is available 24/7 to handle any data privacy request or concern. You can also visit the FAQ for quick answers, or head to the platform and get started.